Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tivax (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Never thought I'd rave about a pet grooming tool, but here I am! This double-sided hair remover is a game-changer. My home is finally winning the battle against pet hair, thanks to the efficient knot removal and easy de-shedding. My cat, usually averse to grooming, now purrs contentedly as I comb through her fur, thanks to the gentle, no-scratch design. The ergonomic handle means my comfort isn't sacrificed, and the sleek, healthy results speak for themselves. It's not just a brush; it's an essential part of our daily routine now.
This pet brush has transformed grooming from a chore to a delight! The gentle, rounded teeth ensure a pain-free experience for my sensitive-skinned shih tzu, turning grooming sessions into bonding time. I love the versatility of the brush, effectively smoothing and thinning her coat, making her the envy of the dog park. Plus, the added health benefits of stimulated blood circulation have made her coat healthier and more vibrant. It's comforting to know I'm providing the best care with each stroke of this incredible grooming tool.
I've finally found the holy grail of pet grooming with this double-sided hair remover! It's a complete lifesaver, tackling the stubborn knots and loose fur on my golden retriever with ease. The stainless steel teeth glide through tangles without any discomfort, leaving behind a beautifully smooth coat. What's more, I've noticed a healthy sheen and less shedding around the house. The ergonomic design makes it comfortable for both of us during grooming sessions. A must-have for any pet owner tired of fur-covered furniture!
Works perfectly, sturdy and good quality, recommended for pet grooming.
Excellent quality remover comb, highly recommend for pets.
Exactly as described and incredibly effective.
Delivered promptly and is sturdy and effective.
Lovely comb for dogs, great quality, and highly recommend it.
Matches the description perfectly, works wonders on the coat.
Quick delivery, sharp and effective.
Arrived quickly and of good quality, does the job well.
Definitely recommend these for pet grooming.
Removes dead hair better than any other comb, very pleased.
Highly recommend this item, thank you.
Brush is of great quality and effectively removes a lot of hair, especially on kittens.
Perfect and works as described.
As pictured, it removes hair efficiently, especially with careful use.
The comb is durable and effective on my dog's thick hair.
Well-sized and effective in removing a substantial amount of hair.
Fast shipping and gentle on the skin, quite satisfied.
Quality matches the photo and works excellently.
Arrived quickly and does the job well.
Perfectly sized for my cat with a comfortable handle.
Simple to use and highly effective, a great purchase.
Quick and effective, ideal for managing fluffy pets, cats included.