Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tivax (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased this gadget to hold my phone in my craft room and office. It securely held my phone but allowed me to slide my hand down without interfering with the volume control. The hands can be rotated, and I think it would make a great stocking stuffer.
I used it to secure my iPhone, and it works both vertically and horizontally. I would recommend it if you want a simple way to hold your phone.
This holder is compact and does its job perfectly. It can be used both horizontally and vertically. It's also flexible, allowing you to use it in various ways. I use it vertically while working and horizontally for watching videos. There's nothing disappointing to say about it. I keep one on my desk and one in my travel pack. I love them!
"It's so cute," were the first words from my wife as I removed the holder from its box.
I was pleasantly surprised by how easy it is to use and how much I really like it.
This is a hilarious gift that also functions well. The thumbs can be moved to adjust.
This product stretches out more than you'd expect. I was able to place a large phone horizontally, and I extended the hands quite far without any issues. It held nicely without snapping. The hands are rotatable, so you can position it as needed. It would make a great stocking stuffer and is perfect for a nightstand, desk, or even an airplane table tray.
This is perfect for the phone. It's really cute and highly functional.
This product was too stiff, and my phone didn't fit in it, no matter how I tried to use it.
This item was both sturdy and cute, but I had to return it because my phone with a case didn't fit.
It's very cute and well-made. My husband found it amusing. However, it touches the screen if you have a Google Pixel 4. Still, it's a lot of fun and quite useful.
It works perfectly for my phone but doesn't work for my grandson's because his phone is too slim.
It took me a while to find the perfect positioning for it, especially since my phone is in a somewhat bulky case. However, it works well and is highly adjustable with a clean appearance. The stand holds the phone in place, but I have to be a bit careful with my bulky case. If you don't have a bulky case, it's even easier to use. It can still accommodate a case that flips open.
It's amazing how the simplest solution can be the most satisfying. I needed it to hold my phone for watching longer videos or making video calls. I prefer not to use a pop-out phone case and instead have it stand on something else. Even with my thick case, the handy grip has no problems holding the phone securely.
If your phone is in a case, this won't work for you.
I've enjoyed using this cell phone stand. It's especially helpful for my Zoom calls with the ability to adjust the height for proper centering. It also allows charging while in use. It's small, lightweight, and folds down for portability. I'm very pleased with this folding cell phone stand.
A good holder that does its job well, just as described. It's compact and easy to carry around, making it great for travel. Very convenient for monitoring my baby while sleeping.
This works great! It's sturdy as long as you place it on a stable surface. A nice addition to my daughter's virtual class setup.
I'm thrilled to receive this! It fits my phone both vertically and horizontally, even with a case protector on. You can adjust the hands to your liking. I didn't have high expectations, but I'm quite happy with it so far.
It holds my phone perfectly.
Overall, I give it two thumbs up!
Surprisingly, this is the sturdiest phone holder I've ever had. Typically, you have to balance it to get it just right. I gave it one less star for travel because it might be bulky in a small bag.
WOW. It's mind-blowing to get such a solidly made, hinged, metal, padded device at such a low price. The quality of this item is incredible, and I'm still amazed by the affordable price.
I already own similar holders, but I purchased this one thinking it was the same. However, the adjustable hands on this one are amazing, particularly for propping up phones while reading. Just a heads-up, it doesn't support my iPad.
I've always struggled with balancing or holding my cell phone, leading to instability. This phone holder is perfect for maintaining a stable position, whether for setting a timer or shooting videos.