Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tivax (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a joy this play tent has been for our family! It's the perfect size for my three kids, offering them a vast space to let their imaginations run wild. The design is both functional and enchanting - the windows provide great ventilation and the curtained entrance is just adorable. It's amazing how it's become a versatile space - from a fortress in an epic battle to a calm spot for afternoon storytime. The fabric is durable and breathable, which is essential for us since we love setting it up outdoors. Assembly is a breeze, and it's so easy to move around or store away. It's not just a toy; it's a wonderful addition to our children's daily play and has even become a beautiful, whimsical accent in their room. Truly a delightful purchase that's brought so much joy and creativity into our home.
I've been on the lookout for the perfect play tent for my children, and I finally found it! This tent is not only roomy, allowing my kids and their friends to play comfortably, but it also looks fantastic in our playroom. The two small windows are a clever touch, ensuring fresh air circulates while they're lost in their fantasy worlds. It’s also incredibly durable - we've had it both in the garden and the living room, and it holds up beautifully. The best part? It assembles in a flash, making it a hassle-free addition to our home. It's more than a play area; it's a magical space where my children read, play, and even take their afternoon naps. It's been an absolute hit for playdates and has become a charming decor element in our home.
We recently got this incredible play tent for our kids, and it's been a game-changer! It's spacious enough for my two kids and their friends to play together, which is great for their social skills and imaginative play. The ventilation is fantastic, thanks to the little windows, keeping them cool and comfortable. What I really love is the easy setup - it was up and ready in no time, and it's sturdy enough for both indoor and outdoor play. The curtained entrance adds a touch of whimsy, and they love the feeling of having their own little hideaway. It's not just a play tent; it's become a central piece in their daily play, sparking creativity and providing a cozy reading nook.
The product arrived in perfect condition and quickly.
The product is very good.
The tent is excellent and my girl is thrilled with it.
The tent arrived before the due date and looks great.
The tent is cute and large.
The tent is well-liked by both the young and the old.
The tent is beautiful and quite stable, and it arrived quickly.
The tent is good.
The kids adore the tent for its cute design. Fast delivery and I'll buy again.
The shipping was super fast and the tent matches the photo.
The tent is stronger and bigger than expected, and my child loves it.
The tent is cute and I recommend it.
The tent was a pleasant surprise in its size.
The tent's delivery was quick, it's larger than expected, easy to assemble, and great for the price.
The tent is better than I thought, but I had to buy a sturdier frame separately.
The tent is tall, allowing even adults to join in the play. It's better than expected.
The tent is larger than expected and popular with the kids.
The tent is larger than anticipated.
I'm satisfied with the purchase and my child loves the tent.
The tent matches its description and was delivered super fast.
The children are happy with the tent and everything arrived intact.
The tent is beautiful and arrived before the scheduled time.