Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tivax (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Strong, sturdy piece and very masculine. Have been wearing it around the clock (except showers) since purchased a month ago and it is very stylish and rugged.
Chosen by my grandson as one of his birthday gifts.He is happy with it.Seems to be well made and sturdy.I got confused on the ordering site and entered my credit card details twice so ended up paying for and receiving two bracelets so now I have a spare!
I bought this for my hubby and he loves it. The way that they are all connected in one is nice and the clasps is great slide on. So it's easy for him to put on.
This is a pretty good and durable bracelet, I bought for my boyfriend and he love it, the material looks really good and fits perfectly, would definitely recommend.
Thanks for my stuff I love it will be ordering again thanks again
GREAT design & comfortable to wear. The closure is solid only a bit of a struggle to close. Other wise it's all good.
I bought this for my husband as a birthday gift. He loves it. I know it looks beautiful on him.
Looks nice and is very durable. Great for casual or formal wear.
It is a really nice looking bracelet and quite unique. Seems to be solidly made. It is a great compliment in style from summer clothing to business casual. Would like to see more colors and styles. Packaged carefully, with a nice pouch and at a great price. Wished they had larger sizes available because there is no flexibility or adjustment and I have to squeeze it on. Difficult to unclasp at first until you figure out the magnetics. Overall, a wonderful purchase that will get you compliments on your style.
My father loved the gift!
I like bracelets, but due to my job, most don't survive. So far these hold up. My coworkers likes them.😊
I like it so far. Seems durable. It could be easier to open.
Great quality and design. Comfortable and stylish. Will purchase more.
I was not sure if I would trust the magnetic clasp over the sliding ones from this brand, but I have found my personal favorite!
The beads are way smaller than normal bead bracelets in contrast the rope is very thin. The connector is very nice.
It closes on my wrist but it doesn't move. It tight on my wrist but not enough to cut off circulation. I like it and still wear. Im 6'4" 310 pounds. So not made for big guys.
Nice leather bracelet. I purchased it for my husband. He likes the feel & look of the bracelet. I recommend it.
I have a drawer full of bracelets, but this is one of my favorite. It is sturdy, well made and so attractive. All for a great price!
Was skeptical that a bracelet priced this low would be cheaply made. I was wrong. This is an amazing piece of jewelry. The stone beads are evenly sized and well polished.
This item is very cool looking and adds a splash of style to any outfit. I like to wear multiple bracelets, but this one is so nice you can wear by itself and still have a great look. The magnetic strap is a little different from a lot of bracelets. It works very well, but make sure you practice connecting and disconnecting it before you put it on.
Good bracelet to wear for parties, suits for any dress. I wore it with traditional weddings and it suited apt for contemporary dresses. Would recommend for all. Quality was good
This bracelet is really nice especially for the money.
My daughters boyfriend loved his gift. It's lightweight and comfortable, at a great price.
Bracelet for my husband was very nice he loves it
High quality look & comfortable fit.