Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tivax (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The mini pocket microscope is great. Don't expect a fancy microscope given its low price. But it's worth the price for looking at small stuff. The only thing is it reverses the image you're looking at, but it does magnify it enough to see finer details.
Okay, I have to say that it has surprised me a lot. The magnification is more than you'd expect. You need an AAA battery for the LED light. This "toy" is very cool. If you have a child and want to spark their curiosity, buy one of these. I wish I had one when I was a kid. The head of a fruit fly is too big to see completely, that's the level of magnification this toy has. I bought it as a gift, but I'll probably buy one for myself. The last photo is of a fluff smaller than a grain of rice at the minimum magnification x60, and you can only see part of it. The photo doesn't look great because it's hard for the phone to focus, but it looks perfect when you look. Very good.
I am going to order another one for my kids. It's incredible!
I like it. Hope a young user will like it as well. Works incredibly well according to the price. I highly recommend trying it.
Good product, you just have to get used to using it.
The images look clear and well-lit. Attaching it to a mobile is not so clear. Good product and good seller.
It works well with batteries to start the light.
Product as described, great quality, arrived very quickly. Looking forward to our daughter exploring with this microscope.
Fantastic 😊
A great item! It came in very protected packaging. Bought it for a Christmas gift, but I ended up using it myself lol!
I am more excited than my son; I don't even want to lend it to him anymore, it works super well. It's simple but entertaining for children and helps encourage their curiosity, as well as mine.
The lens is good. Fun for the kids.
Everything is OK.
Very cool. My son liked it very much.
Very good for the price. You can actually see microscopic elements with decent quality. Adjusting the zoom is a bit hard, but the cost-benefit is worth it.
Good quality, not tested yet, but it looks promising.
This is so much fun, and the kids play with it all day long.
Yet to try it out, but it looks good. Fits in an adult's hand.
Quite good for its size and for being portable. The accompanying samples look perfectly.
The package came very quickly and was extremely well secured (I was actually impressed). I had a little problem with the battery cap, but it works perfectly as described... I strongly recommend it. 👍👍👍
Phenomenal, the zoom is beyond my expectations for a kids’ microscope.
It's terrific! Works very well and is great for play, especially for children.
Excellent resolution, surprisingly good for the price. It fulfills its promises, even able to see the chloroplasts of a plant.
Very good. The slides that come with it are nice and very interesting.
Very cool, works well. I believe my kids will be happy with these! It requires one AAA battery.