Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tivax (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm typically not one for jewelry, but this jade Pixiu bracelet caught my eye, and I haven't looked back since. The jade's quality is palpable, cool and almost creamy to the touch, while the Pixiu sits prominently, its presence known yet not overpowering. Wearing it feels like a nod to tradition and a personal step towards embracing prosperity and protection. It's a sophisticated piece that doesn't just adorn the wrist; it enchants it.
Ever since I clasped this elegant jade Pixiu bracelet around my wrist, I've felt a subtle yet distinct shift in my aura. The deep, translucent green of the jade paired with the mythical Pixiu symbol is a constant reminder of heritage and hope. It's more than just a piece of jewelry; it's a talisman that seems to resonate with energy. Each bead is cool and smooth against my skin, offering a comforting weight that speaks of quality and care in its creation.
I was absolutely delighted when I received my jade Pixiu bracelet. The craftsmanship is simply exquisite, with every detail of the Pixiu meticulously carved and the jade beads polished to a soft, inviting sheen. It feels like carrying a piece of ancient wisdom and prosperity around my wrist. It's become an everyday accessory for me, not just for its beauty but for the sense of balance and fortune it brings.
Very beautiful, very satisfied with a shopping experience. I will buy again.
I love this bracelet! It fits really well. It arrived well packaged and just in time!
These are beautiful bracelets! Fast shipping!
The seller did a fantastic job on my bracelet. The shipping of the final product was very well packaged and ensured, etc. A one-of-a-kind piece. Love it.
Given as a gift and she loved it.
A unique, beautiful piece! Carefully packed
It arrived on time and my girlfriend loved it.
Such an excellent shopping experience. I bought this bracelet as a gift and she loves it! I highly recommend this shop.
This bracelet is so beautiful. I love its color. Incredible. Good quality.
I really like it! Good quality. Actually, I bought it for my sister's birthday! She's going to fall in love with it.
As a beader myself, I am so pleased with my Jade bracelet. It's stunning. I hope the luck imbued in this piece brings me all the luck I need. Well done to the beaders!
Love this bracelet! Gold and jade are my favorites, it's perfect. I bought this to match the necklace.
The jade is real and feels great. It matches the description exactly.
Wow, it exceeded my expectations. The quality of the beads is very good and totally worth the price. Truly a conscientious seller! I apologize for the initial skepticism.
I wear it every day. The quality of the bracelet is excellent, and it has received many compliments from my friends, who have asked me where I bought it. I am very happy and have shared this store with them.
I adore the design of this bracelet, the quality of the beads is very good and smooth. Thank you, I recommend it.
The beads are natural. Everything is as described, very beautiful. I love this bracelet, thank you.
Beautiful bracelet with lovely stones, I wear it every day.
Elegantly designed and of superior quality.
The bracelet is of high quality with genuine stones, very satisfied.
Adorable and well made. This is my second purchase.
Just as stunning as it is in the pictures.