Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tivax (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was pleasantly surprised by the beauty and quality of this bracelet. The stones are genuinely striking, each with its own unique pattern and depth of color, making the bracelet feel both luxurious and personal. It's lightweight yet feels substantial, and the elastic is strong and comfortable, fitting perfectly around my wrist. The bracelet also came in a lovely box, which made it feel even more special. It's been a wonderful addition to both my everyday and special occasion outfits, often drawing compliments. This bracelet is not just jewelry; it's a small piece of art.
This amethyst bracelet is a true gem. The quality of the stones is evident, each with its own beautiful variation of purple and white, creating a captivating play of color on my wrist. It's more than just an accessory; it feels like a piece of tranquility, bringing a calm presence to my day. The craftsmanship is impeccable, ensuring that each bead is securely fastened yet moves fluidly. I've been wearing it daily since I got it, and it's held up beautifully. It's a testament to both elegance and durability.
I recently received this bracelet, and it's absolutely stunning. The way the light catches the deep purple hues of the amethyst is mesmerizing. It's evident that each stone was selected with care, giving the bracelet a unique and personal touch. Wearing it feels special, almost like carrying a piece of nature's art with me. The bracelet also has a lovely weight to it, balancing delicacy with sturdiness. It's been a conversation starter at many gatherings, and I always look forward to wearing it. Definitely a treasured piece in my jewelry collection.
This is a beautiful bracelet. I hope my friend loves it as much as I do.
These nicely made bracelets make great gifts for friends.
A beautiful addition to my Christmas Party outfit!
Beautiful bracelet! It looks like something out of a fairy tale.
The bracelet is so pretty.
Beautiful workmanship, highly recommended.
The bracelet is absolutely beautiful and elegant!
Very pretty bracelet, fits perfectly around my wrist. I like it. Thank you.
A beautiful bracelet that I bought as a present for myself.
Unfortunately, the bracelet arrived broken.
This bracelet is super cute and of very good quality!
I love this bracelet! It's well-made and sparkly. Beautiful. Thank you! *****
Beautiful bracelet and comes with spare thread, which is very thoughtful. 100% recommended.
Thank you, it looks just like the picture.
It looks great on its own, but even better with other bracelets. Fantastic!
I absolutely loved it. The color and quality are amazing, and the packaging is good.
Very beautiful and stylish. I got it as a gift for my mom and she loves it.
It's the best bracelet, I recommend it 100%. Thank you.
It's beautiful, just as it appears in the photo.
Absolutely gorgeous and exactly like the photo.
I really enjoy wearing it. I've always loved amethyst, having rings but never a bracelet. Thank you.
The amethyst is beautiful; I like it and will wear it all the time.