Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tivax (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I think these are great for runners, they don't slip out like most ear pieces. Love that I can make or take phone calls and both the caller and I can hear each other with clarity. The size is amazing as well. I have small ears and usually have ear pain by the end of the day with other sets, but these are so small they fit comfortably. I definitely recommend these if you're a busy person always on the go.
I have a difficult time keeping them in my ears, even though I have tried several times to fit them correctly with the various ear pieces provided. They are great at noise canceling. They connect easily and reliably with my phone. The sound is good, but not great. It is a little "tinny" to me, but it is not bothersome. For the price, I would buy them again and would recommend them to a friend.
Used earbuds on a 3.5 mi walk. Earbuds stayed smugly in ears, sound was good with just the right amount of bass, but appears to have no noise cancelation for traffic areas. Touch control buttons are sensitive and require just the right touch to work various features. Overall, this is a great value.
I’ve used these all week at work and have been very impressed. Battery life could be better but it’s not a big deal since they recharge pretty fast. Sound quality is very impressive for how inexpensive they are. I wouldn’t hesitate to buy another pair if I lose them.
Well I got these because I play pubg and omg the sound is amazing. I can hear everything perfectly, I had no problem connecting them to my iPhone at all. It took me a while to get used to the touch operating feature, but I’m happy with these headphones.
The touch sensor is a true touch sensor - no button or pressing required. Works for phone calls, pausing, and skipping; great sound quality; battery display; great connectivity. Very happy with these earbuds!
I honestly wasn't expecting much from these, since the price was cheap, but I was very much proven wrong. A great set of earphones. These are phenomenally underpriced.
The touch option is way too sensitive. If you're on a phone call and need to adjust the pod it will disconnect the call simply by slightly touching it.
My cons is that the instructions are not very clear for someone who has never used ear buds before.
Sound quality? Check. Noise cancellation? Check. Battery life? Check. Great set of earbuds!
I was very pleasantly surprised with these, they are fantastic!
Love this thing. Really cool, can't recommend it enough.
Everything works well. I absolutely love these earbuds.
Definitely not the best, but definitely not the worst